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Financial Protection

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Fully Bonded Tour Operator

Pedal Nation (part of High Places Ltd) is a fully bonded tour operator and any money paid to us is completely protected.

ABTOT Provides Financial Protection

ABTOTThe Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under ABTOT Combined and the Package Travel, Package Holidays and Package Tours Regulations 1992 for High places Ltd. In the event of their insolvency, protection is provided for the following:

  1. non-flight packages commencing in and returning to the UK;
  2. non-flight packages commencing and returning to a country other than the UK
  3. flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK.
  4. flight inclusive packages, flight only and flight plus sold as a principal under ATOL number 2836.

1, 2 3 and 4 provides for a refund in the event you have not yet travelled. 1, 3 and 4 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with High Places Ltd.

ATOL Protected Flights

ATOL ProtectedWhen you buy an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected and you can get information on what this means for you and who to contact if things go wrong.

1.

The price of our flight inclusive Packages includes the amount of £2.50 per person. This is as part of the ATOL Protection Contribution (APC). We pay to the CAA. This charge is included in our advertised prices. We, or the suppliers identified on your ATOL Certificate or holiday itinerary, will provide you with the services listed on the ATOL Certificate or itinerary (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder or supplier may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder or supplier will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder or supplier. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder or supplier, in which case you will be entitled to make a claim under the ABTOT Combined scheme.

2.

If we, or the suppliers identified on your ATOL certificate or holiday itinerary, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder, alternative supplier or otherwise) for reasons of insolvency, ABTOT Limited may make a payment to (or confer a benefit on) you under the ABTOT Combined scheme. You agree that in return for such a payment or benefit you assign absolutely to ABTOT Limited any claims which you have or may have arising out of or relating to the non-provision of the services. This includes any claim against us or the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ABTOT Combined scheme.

Further Information

For further information visit the ATOL website at www.atol.org.uk or the ABTOT website at www.abtot.com.

Read through all our available tours.

Alternatively, why not check out our range of walking and tailor made holidays at High Places?